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Q. How is Refully fee calculated?
by Refully
Refully charges 18% recovery fee on all successful Amazon reimbursements.
This means if we’re unable to recover any reimbursements for your account, you won’t be charged anything.timestamp1699037895203
Q. When will the reimbursements come into my bank account?
by Refully
You will receive the reimbursed amount along with your Amazon payout. Generally, these deposits are made every two weeks.
Please check your Seller Central statements to see the disbursement schedule.timestamp1699037881882
Q. Why do I need to connect my Seller Central account?
by Refully
We ask to connect your Seller Central so Refully can access your product data and provide a more intuitive user experience.
View Refully’s data privacy policy here.timestamp1699037867696
Q. Why do I need to give the account manager permissions?
by Refully
Your account manager needs the proper permissions to discover, claim, and track all reimbursement opportunities within your account.
Read more about our Privacy Policy here.timestamp1699037853223
Q. How do I get the free $1,000 reimbursements?
by Refully
Upon sign-up, new users’ first $1,000 reimbursements will be free.
This offer is limited to one per Seller Central account.
If subscription is canceled without receiving all of $1,000, the remaining amount will be saved and you will betimestamp1699037827040
Q. How Do I Fix Account Manager Connection Issue?
by Refully
Did you receive Account Manager Connection Issue on the Dashboard?
This warning appears on the activity log when your account manager has flagged that they did not receive the proper permissions on Seller Central.
How to Fix
Head over totimestamp1699037814852
Q. Why is My Estimated Reimbursement Different?
by Refully
While your account manager considers every angle available to get you an accurate estimate, there are sources out of their control that change the resulting reimbursement.
One of the major ones is when Amazon discovers the missing unitstimestamp1699037799511
Q. Is my account data secure?
by Refully
Yes, your data is 100% safe with us. Our team will not share or view your data without your consent.
For more information, read our Privacy Policy here.timestamp1699037782281
Q: What happens if I claim reimbursements myself?
by Refully
Don’t worry, we will only charge a fee for reimbursements obtained by Refully account managers.
Other reimbursements, whether generated by your own staff or by Amazon unprompted, will not be included in our reporting and fees.