refully Updates

Q. How is Refully fee calculated?

2023-11-03T18:58:33.098Z

Refully charges 18% recovery fee on all successful Amazon reimbursements.

This means if we’re unable to recover any reimbursements for your account, you won’t be charged anything.

Q. When will the reimbursements come into my bank account?

2023-11-03T18:58:15.203Z

You will receive the reimbursed amount along with your Amazon payout. Generally, these deposits are made every two weeks.

Please check your Seller Central statements to see the disbursement schedule.

Q. Why do I need to connect my Seller Central account?

2023-11-03T18:58:01.882Z

We ask to connect your Seller Central so Refully can access your product data and provide a more intuitive user experience.

View Refully’s data privacy policy here.

Q. Why do I need to give the account manager permissions?

2023-11-03T18:57:47.696Z

Your account manager needs the proper permissions to discover, claim, and track all reimbursement opportunities within your account.

Read more about our Privacy Policy here.

Q. How do I get the free $1,000 reimbursements?

2023-11-03T18:57:33.223Z

Upon sign-up, new users’ first $1,000 reimbursements will be free.

This offer is limited to one per Seller Central account.

If subscription is canceled without receiving all of $1,000, the remaining amount will be saved and you will be able to use the rest upon resuming service.

Note: Free $1,000 refers to the amount reimbursed, not Refully fee.

Q. How Do I Fix Account Manager Connection Issue?

2023-11-03T18:57:07.040Z

Did you receive Account Manager Connection Issue on the Dashboard?

This warning appears on the activity log when your account manager has flagged that they did not receive the proper permissions on Seller Central.

How to Fix

Head over to User Permissions page on Seller Central.
Find your account manager and click “Manage Permissions.”
Set permissions as follows and save change.
Once saved, your account manager will check tomorrow and remove the warning from your Dashboard.

Q. Why is My Estimated Reimbursement Different?

2023-11-03T18:56:54.852Z

While your account manager considers every angle available to get you an accurate estimate, there are sources out of their control that change the resulting reimbursement.

One of the major ones is when Amazon discovers the missing units during the investigation.

Please keep in mind that the estimated reimbursement amount is just that: an estimate.

Q. Is my account data secure?

2023-11-03T18:56:39.511Z

Yes, your data is 100% safe with us. Our team will not share or view your data without your consent.

For more information, read our Privacy Policy here.

Q: What happens if I claim reimbursements myself?

2023-11-03T18:56:22.281Z

Don’t worry, we will only charge a fee for reimbursements obtained by Refully account managers.

Other reimbursements, whether generated by your own staff or by Amazon unprompted, will not be included in our reporting and fees.

Q. Can I cancel my Refully service at any time?

2023-11-03T18:55:58.957Z

Yes, you can cancel at any time.

To cancel Refully, head over to Billings and click “Cancel Subscription.”

Once canceled, you will be billed for the current month up to the cancellation date.