Our Mission

We understand that it can be a daunting task to discover Amazon’s mistakes one by one and to seek correction all by yourself.

Here’s the good news: you will have a team dedicated to helping you get reimbursements.

Here at Refully, our mission is: maximize your reimbursement while minimizing your work so you can focus valuable time on growing your business.

How Refully Works

Account Manager

When you sign up for Refully, you will be assigned a personal account manager who is responsible for taking care of your entire reimbursement process from start to finish.

Your account manager will be available for direct contact to alleviate any questions or concerns that you may have.

Your Workstation

Within Refully, you’ll gain access to

• Dashboard

• Cases in Progress

• Reimbursed Cases

• Payout Summary

that grant full transparency into your account manager’s workflow.

See claimed and unclaimed reimbursements by your account manager and how their work has impacted your Amazon payouts.

Types of Reimbursement

Your account manager will claim reimbursement for these types of reimbursements:

• Lost in FBA warehouse

• Damaged in FBA warehouse

• Missing inbound shipments

• Overcharged Pick and Pack Fees

To learn more about all types of mistakes eligible for reimbursement, click here.

Coming Soon - We plan to cover all types of reimbursements so stay tuned for our upcoming features such as Customer Returns.

Payment Plan

At Refully, we don’t ask for any out-of-pocket payment and your payment will be directly proportional to the amount of reimbursements we recover for you.

We offer one plan for all users:

18% of successful reimbursements. Full access with no hidden fees. Cancel anytime.

Your first $1,000 reimbursements is on us (for new users only)

How to Start Using Refully

To learn about how to sign up for your account, click here.

In this article, we’ll explore how you can get started with Refully and gain full access to our services.

Creating an Account

The first step is to create your Refully account.

Creating an account is completely free and we won’t ask for any payment information at this step.

Once you’ve created an account, you can log in and learn more about the features of Refully. Click here to create an account.

Note: Refully offers a free audit for first-time users of potential reimbursement opportunities within your Seller Central account.

Follow the steps below to receive your free audit.

Connecting Seller Central

First, connect your Amazon Seller Central account to Refully.

Why we ask to connect - Refully brings product information from Seller Central to provide a better experience with a more intuitive interface.

1. Select a region and click ‘Connect’

2. Log into your Seller Central account

Refully team will only bring essential data and will not view or share your data without your consent.

3. Read through, check authorization, and click Confirm

Inviting your Account Manager

Once your Seller Central has been connected, you’ll be assigned a personal account manager.

Follow the steps below to invite them to your Seller Central account and grant necessary permissions.

Why we ask to invite - Inviting and granting proper permissions allows your account manager to discover, file, and track reimbursements for you.

1. Go to “User Permissions’ on Seller Central

2. Enter your account manager’s information and click ‘Invite’

Note: Make sure the account manager’s email you have entered is correct.

3. The account manager will soon accept the invitation.

We’ll notify you via email once we receive the invitation.

4. Find your account manager in ‘User Permissions’ page and click ‘Manage Permissions’

Note: if you don’t see your account manager, try refreshing the page.

5. Set permissions as follows then save changes

6. Click Complete and wait until account manager checks for permissions

Your Free Audit

Your account manager will begin the audit right away. This process varies, depending on the size of your store so feel free to leave the page.

Refully will send you an email once the audit has been completed.

Your completed audit will show how much reimbursement your account is currently eligible for, including a breakdown of which reimbursement type is eligible for how much.

Now What?

You have reached the final step of the onboarding process and proceeding further will require you to enter payment information.

Decide whether or not you wish to continue your partnership with Refully.

If you decide to continue with Refully, learn more on how to set up your reimbursements here.

For any questions or concerns about the onboarding process, please do not hesitate to contact us at [email protected].