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Q. Is my account data secure?
by Refully
Yes, your data is 100% safe with us. Our team will not share or view your data without your consent.
For more information, read our Privacy Policy here.timestamp1699037782281
Q: What happens if I claim reimbursements myself?
by Refully
Don’t worry, we will only charge a fee for reimbursements obtained by Refully account managers.
Other reimbursements, whether generated by your own staff or by Amazon unprompted, will not be included in our reporting and fees.timestamp1699037758957
Q. Can I cancel my Refully service at any time?
by Refully
Yes, you can cancel at any time.
To cancel Refully, head over to Billings and click “Cancel Subscription.”
Once canceled, you will be billed for the current month up to the cancellation date.timestamp1699037734577
Q. Is Refully Amazon ToS compliant?
by Refully
Yes, Refully’s reimbursement process and tools fully comply with Amazon’s Terms of Service.
In accordance with Amazon’s Terms of Service, Refully does not automate claim submissions.
Your account manager discovers each potential claimtimestamp1699037707411
Q. How do I pay for Refully?
by Refully
Please enter your payment information in Billings page.
Your Refully payment date will be matched to your Amazon statements.
Our integration with Stripe securely encrypts all of your payment information. timestamp1699037681724
Q. Which marketplaces do you cover?
by Refully
Refully is available for all marketplaces across Amazon.timestamp1699037667359
Q. What kind of reimbursements do you recover?
by Refully
Refully currently covers the following reimbursement types:
Lost inventory in FBA warehouse
Damaged inventory in FBA warehouse
Missing inbound shipments
Overcharged pick and pack fee
Upcoming features to be covered in the neartimestamp1699037638468
Q: Do I need to stop all other reimbursement services to use refully?
by Refully
No, it is not necessary to stop all other reimbursement services before using Refully.
However, you may encounter lower than average reimbursements on each service and system errors with the other service due to overlap in reimbursement