In this article, we’ll explore how you can get started with Refully and gain full access to our services.

Creating an Account

The first step is to create your Refully account.

Creating an account is completely free and we won’t ask for any payment information at this step.

Once you’ve created an account, you can log in and learn more about the features of Refully. Click here to create an account.

Note: Refully offers a free audit for first-time users of potential reimbursement opportunities within your Seller Central account.

Follow the steps below to receive your free audit.

Connecting Seller Central

First, connect your Amazon Seller Central account to Refully.

Why we ask to connect - Refully brings product information from Seller Central to provide a better experience with a more intuitive interface.

1. Select a region and click ‘Connect’

2. Log into your Seller Central account

Refully team will only bring essential data and will not view or share your data without your consent.

3. Read through, check authorization, and click Confirm

Inviting your Account Manager

Once your Seller Central has been connected, you’ll be assigned a personal account manager.

Follow the steps below to invite them to your Seller Central account and grant necessary permissions.

Why we ask to invite - Inviting and granting proper permissions allows your account manager to discover, file, and track reimbursements for you.

1. Go to “User Permissions’ on Seller Central

2. Enter your account manager’s information and click ‘Invite’

Note: Make sure the account manager’s email you have entered is correct.

3. The account manager will soon accept the invitation.

We’ll notify you via email once we receive the invitation.

4. Find your account manager in ‘User Permissions’ page and click ‘Manage Permissions’

Note: if you don’t see your account manager, try refreshing the page.

5. Set permissions as follows then save changes

6. Click Complete and wait until account manager checks for permissions

Your Free Audit

Your account manager will begin the audit right away. This process varies, depending on the size of your store so feel free to leave the page.

Refully will send you an email once the audit has been completed.

Your completed audit will show how much reimbursement your account is currently eligible for, including a breakdown of which reimbursement type is eligible for how much.

Now What?

You have reached the final step of the onboarding process and proceeding further will require you to enter payment information.

Decide whether or not you wish to continue your partnership with Refully.

If you decide to continue with Refully, learn more on how to set up your reimbursements here.

For any questions or concerns about the onboarding process, please do not hesitate to contact us at [email protected].

This article is written for those who have completed the sign-up. If you have not signed up yet, you can read more about Refully’s onboarding process here.

What is it?

If a part of your shipment is lost while being receiving at an Amazon facility, Amazon will reimburse you for it. Refully will continuously monitor your inbound shipments and seek correction if the received quantity does not match the expected quantity.

How to start reimbursement

Because filing Shipment Discrepancy claims require documents such as Proof of Inventory Ownership, your account manager will need help from you to generate all necessary documents.

Follow the steps below to start reimbursement:

1. Head over to Shipment Discrepancy on the menu bar

2. Choose your business type
   

   

3. Enter all company information to be written onto the relevant packing slips.
   

   

4. Enter name of authorized signatory and upload or generate signature
   

   

5. Authorize your account manager to create packing slips

   

Daily Case Preferences

You will be able to select how you wish your account manager to create cases under Daily Case Preferences.

You can select from the following styles:

• Passive - Account manager will only prioritize cases based on the case expiration date. Case manager will file cases that are about to expire only.

• Normal - Account manager will give priority to two factors: expiration date of cases, and the quantity of affected orders.

• Aggressive - Account manager will give priority to all factors, including the expiration date of cases, the amount eligible for reimbursement, and the quantity of affected orders.

This article is written for those who have completed the sign-up. If you have not signed up yet, you can read more about Refully’s onboarding process here.

What is it?

Amazon may change the dimensions or weight of your FBA products without notice, resulting in overcharges on your seller fees. Refully will monitor your Amazon’s measurements of your product so that as soon as Amazon wrongfully measures a product, we can request re-measurement and prevent further damage.

How to start reimbursement

In order to dispute Amazon’s incorrect measurements, your account manager will require you to upload your products’ correct dimensions and weight.

Follow the steps below to start reimbursement: [Smart Upload]

1. Head over to Fee Overcharge on the menu

2. Choose an upload method [Smart Upload]

   

3. [SMART UPLOAD] Upload your file that contains your product’s measurements (.xls / .xlsx or .csv format only)
   

   

4. [SMART UPLOAD] Specify which of your file’s column headers match that of Refully’s.

   

5. [SMART UPLOAD] Double check your products’ imported measurements and begin reimbursement.

   

Follow the steps below to start reimbursement: [Manual]

1. Head over to Fee Overcharge on the menu

2. Choose an upload method [Manual Upload]

3. [MANUAL UPLOAD] Download Refully’s product dimension chart and update your products’ dimension on the downloaded chart.

4. [MANUAL UPLOAD] Upload your file that contains your product’s measurements (.xls / .xlsx or .csv format only)

5. [MANUAL UPLOAD] Double check your products’ imported measurements and begin reimbursement.

We will go over what it is and how you can start using Refully to receive reimbursements.

This article is written for those who have completed the sign-up. If you have not signed up yet, you can read more about Refully’s onboarding process here.

What is it?

If an item within an FBA service is lost or damaged at a facility or by a carrier operated by Amazon or on behalf of Amazon, Amazon will replace that item with a new item of the same FNSKU or reimburse you for it.

How to start reimbursement

Good news! You don’t have to do anything.

If you’ve completed your sign-up process, your account manager should have immediately start creating cases for Lost & Damaged in warehouse reimbursements.

Preferences

Within settings, you will be able to select how you wish your account manager to create cases.

You can select from the following styles:

• Passive - Account manager will only prioritize cases based on the case expiration date. Case manager will file cases that are about to expire only.

• Normal - Account manager will give priority to two factors: expiration date of cases, and the quantity of affected orders.

• Aggressive - Account manager will give priority to all factors, including the expiration date of cases, the amount eligible for reimbursement, and the quantity of affected orders.