This article will cover one of the most prevalent source of FBA reimbursements: Lost & Damaged in Warehouse.

We will go over what it is and how you can start using Refully to receive reimbursements.

This article is written for those who have completed the sign-up. If you have not signed up yet, you can read more about Refully’s onboarding process here.

What is it?

If an item within an FBA service is lost or damaged at a facility or by a carrier operated by Amazon or on behalf of Amazon, Amazon will replace that item with a new item of the same FNSKU or reimburse you for it.

How to start reimbursement

Good news! You don’t have to do anything.

If you’ve completed your sign-up process, your account manager should have immediately start creating cases for Lost & Damaged in warehouse reimbursements.

Preferences

Within settings, you will be able to select how you wish your account manager to create cases.

You can select from the following styles:

• Passive - Account manager will only prioritize cases based on the case expiration date. Case manager will file cases that are about to expire only.

• Normal - Account manager will give priority to two factors: expiration date of cases, and the quantity of affected orders.

• Aggressive - Account manager will give priority to all factors, including the expiration date of cases, the amount eligible for reimbursement, and the quantity of affected orders.