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Q. How Do I Fix Account Manager Connection Issue?
by Refully
Did you receive Account Manager Connection Issue on the Dashboard?
This warning appears on the activity log when your account manager has flagged that they did not receive the proper permissions on Seller Central.
How to Fix
Head over totimestamp1699037814852
Q. Why is My Estimated Reimbursement Different?
by Refully
While your account manager considers every angle available to get you an accurate estimate, there are sources out of their control that change the resulting reimbursement.
One of the major ones is when Amazon discovers the missing unitstimestamp1699037799511
Q. Is my account data secure?
by Refully
Yes, your data is 100% safe with us. Our team will not share or view your data without your consent.
For more information, read our Privacy Policy here.timestamp1699037782281
Q: What happens if I claim reimbursements myself?
by Refully
Don’t worry, we will only charge a fee for reimbursements obtained by Refully account managers.
Other reimbursements, whether generated by your own staff or by Amazon unprompted, will not be included in our reporting and fees.timestamp1699037758957
Q. Can I cancel my Refully service at any time?
by Refully
Yes, you can cancel at any time.
To cancel Refully, head over to Billings and click “Cancel Subscription.”
Once canceled, you will be billed for the current month up to the cancellation date.timestamp1699037734577
Q. Is Refully Amazon ToS compliant?
by Refully
Yes, Refully’s reimbursement process and tools fully comply with Amazon’s Terms of Service.
In accordance with Amazon’s Terms of Service, Refully does not automate claim submissions.
Your account manager discovers each potential claimtimestamp1699037707411
Q. How do I pay for Refully?
by Refully
Please enter your payment information in Billings page.
Your Refully payment date will be matched to your Amazon statements.
Our integration with Stripe securely encrypts all of your payment information. timestamp1699037681724
Q. Which marketplaces do you cover?
by Refully
Refully is available for all marketplaces across Amazon.timestamp1699037667359
Q. What kind of reimbursements do you recover?
by Refully
Refully currently covers the following reimbursement types:
Lost inventory in FBA warehouse
Damaged inventory in FBA warehouse
Missing inbound shipments
Overcharged pick and pack fee
Upcoming features to be covered in the near