This article will cover Fee Overcharge reimbursement and how you can set up Refully to begin preventing Amazon from wrongfully charging your orders.

This article is written for those who have completed the sign-up. If you have not signed up yet, you can read more about Refully’s onboarding process here.

What is it?

Amazon may change the dimensions or weight of your FBA products without notice, resulting in overcharges on your seller fees. Refully will monitor your Amazon’s measurements of your product so that as soon as Amazon wrongfully measures a product, we can request re-measurement and prevent further damage.

How to start reimbursement

In order to dispute Amazon’s incorrect measurements, your account manager will require you to upload your products’ correct dimensions and weight.

Follow the steps below to start reimbursement: [Smart Upload]

1. Head over to Fee Overcharge on the menu

2. Choose an upload method [Smart Upload]

   

3. [SMART UPLOAD] Upload your file that contains your product’s measurements (.xls / .xlsx or .csv format only)
   

   

4. [SMART UPLOAD] Specify which of your file’s column headers match that of Refully’s.

   

5. [SMART UPLOAD] Double check your products’ imported measurements and begin reimbursement.

   

Follow the steps below to start reimbursement: [Manual]

1. Head over to Fee Overcharge on the menu

2. Choose an upload method [Manual Upload]

3. [MANUAL UPLOAD] Download Refully’s product dimension chart and update your products’ dimension on the downloaded chart.

4. [MANUAL UPLOAD] Upload your file that contains your product’s measurements (.xls / .xlsx or .csv format only)

5. [MANUAL UPLOAD] Double check your products’ imported measurements and begin reimbursement.